Return & Refund Policy
Last updated: 25 September 2026
Every Awarahun piece is made in small batches, so we ask you to choose with care. Please check the size, fit and measurements on the product page before you order — and if you are unsure, write to us first and we’ll happily help.
Returns and exchanges
At the moment we do not accept returns or exchanges for change of mind, size or fit.
Received a defective product?
If your order reaches you defective or damaged, we will take it back. To qualify:
- Record an unboxing video. Start recording before you open the package and keep filming, without cuts, until the defect is clearly visible. The shipping label on the sealed package should be visible at the start.
- Send it to us within 24 hours of delivery. Email the video, your order number and a short note about the issue to connect@awarahun.com.
- Keep the product and its packaging as received until we get back to you.
Once we have reviewed the video and confirmed the defect, we will arrange the return of the product and let you know the next steps. Claims received after 24 hours, or without an unboxing video, can unfortunately not be accepted.
What counts as a defect
A defect is a manufacturing fault (such as a torn seam, a hole or a broken button), damage during transit, or receiving the wrong item. Our fabrics are handloom, so small irregularities in the weave and slight variations in colour from what you see on screen are part of their character and are not defects.
Questions
Write to us at connect@awarahun.com and we’ll get back to you.
